Privacy Policy

1. Who we are

Realign Therapy Ltd ("Realign Therapy", "we", "us", "our") is a company registered in England and Wales. We operate an online therapy and counselling platform accessible at www.realigntherapy.co.uk.

For any data protection queries, please contact us at: [email protected]

2. What data we collect

When you use our website or submit an enquiry, we may collect the following personal data:

• Contact information: first name, last name, email address, and phone number
• Health and wellbeing information: the type of therapy you are seeking and your main concern (e.g. anxiety, depression, trauma) — this is classed as special category data under UK GDPR
• Communication preferences: preferred session mode (video, phone, or messaging)
• Technical data: IP address, browser type, and pages visited (collected via analytics)

3. How we use your data

We use your personal data for the following purposes:

• To respond to your therapy enquiry and match you with an appropriate therapist
• To communicate with you about your sessions and care
• To improve our website and services
• To comply with our legal and regulatory obligations

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

4. Legal basis for processing

We process your personal data under the following legal bases:

• Consent: you have given explicit consent by submitting our enquiry form
• Legitimate interests: to respond to your enquiry and provide our services
• Legal obligation: where required by law

For special category health data, we rely on your explicit consent provided when you submit the enquiry form.

5. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for a maximum of 2 years unless you become a client, in which case we follow clinical data retention guidelines (typically 7 years after the end of treatment).

6. Data sharing

We do not sell or share your personal data with third parties except:

• Therapists: your enquiry details are shared with the therapist assigned to your case
• Email service providers: we use Resend to send and receive emails securely
• Legal requirements: where required by law or court order

7. Your rights

Under UK GDPR, you have the following rights:

• Right of access: request a copy of the data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restrict processing: ask us to limit how we use your data
• Right to data portability: receive your data in a portable format
• Right to withdraw consent: at any time, without affecting prior processing

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data. You can control cookie settings through your browser. We use:

• Essential cookies: required for the website to function correctly
• Analytics cookies: anonymous data to help us understand how visitors use the site (via Umami Analytics — privacy-friendly and GDPR-compliant)

9. Security

We take the security of your personal data seriously. All data is transmitted over encrypted HTTPS connections. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

10. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113

11. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact us

For any questions about this Privacy Policy or how we handle your data, please contact:

Realign Therapy Ltd
Email: [email protected]